Delete Your RAY Markets Account
You can permanently delete your RAY Markets account and remove your listings at any time, directly from the app — there's no need to contact support first.
How to delete your account
- On the RAY Markets mobile app: open the Profile tab → Settings → scroll to the bottom → tap "Delete Account" → confirm.
- On raymarkets.co: sign in → open your Profile → Settings → scroll to the bottom → click "Delete Account" → confirm.
What happens to your data
Deleted immediately and permanently: all of your listings and their photos, your profile photo, name, and bio.
Kept: your account record is anonymised rather than fully erased. Your email is replaced with a random, non-functional address and you can never sign back in. This is so other users' past conversations with you aren't broken — any messages you sent in someone else's chat stay visible to them, but are no longer linked to your real name or profile.
Retention period
There is no additional retention period beyond the deletion itself — your listings and their images are removed immediately, not held in a recovery window.
Need help?
If you can't access the app, email support@raymarkets.co from your registered email address and we'll process the request for you.
Delete Specific Data (Without Deleting Your Account)
You don't have to delete your whole account to remove a listing. You can permanently delete any individual listing — including its photos — and keep your account and everything else intact.
How to delete a listing
On raymarkets.co: sign in → open Profile → My Ads → find the listing → click "Delete" → confirm. This permanently removes the listing, not just hides it.
What happens to the listing's data
Deleted immediately and permanently: the listing itself, its photos, and its attribute details (category, price, condition, etc).
Kept: your account, profile, and all your other listings are untouched. If anyone messaged you about that listing, those chat messages remain visible to both of you for a short period (see Retention below) so conversations aren't lost without warning.
Retention period
The listing and its photos are removed immediately — there is no recovery window for those. Chat messages tied to that listing are automatically and permanently erased 30 days after deletion.
Need help?
If you can't access the app, email support@raymarkets.co from your registered email address with the listing you'd like removed and we'll process the request for you.